Replacing Helpdesk with Slack

Last month I was moderating a Teem Workplace Experience ( WX ) Panel at Box, an event where we invite IT & Facilitates professionals to listen to their peers share insight about their culture, process, and overall workplace. During Q&A, an audience member asked, “How does Box manage internal IT/Facilities Support Tickets?”. It quickly became a…

Paradigm Shifts Happen

Let’s Bring Balance to Workplaces Instead As an art school dropout, I often find myself with just enough knowledge of art history to get me into trouble. But there’s one aspect that’s present not just in the art realm, but in fashion, design, politics, and - arguably - the respective zeitgeists of generations, that is so pervasive and…

Behind the Experience: WX at Jane

Jane is a boutique online marketplace with an office that’s as chic as their website. Check out the tour of their office that includes a gourmet kitchen, designer furnishings, and a full-service hair salon. Jane is an online boutique for clothing, accessories, and home goods. Once the elevator doors open to their Silicon Slopes headquarters, you’re…